Terms & Conditions
FLEX-IT
Last Updated January 01, 2024
POSTAGE / SHIPPING INFORMATION
Flex-It is not credit or Finance and will not cause a credit check or affect your credit rating. It is a simple system of spreading the cost evenly over a number of months, normally to the point of the item ETA.
Please ensure that monthly payments are made and that funds are available. Failure to make the payment(s) can result in the loss of the item/order.
If payments cannot be collected, A seven day grace period will be provided for that payment to be made.
If 2 or more payments are not made/collected then the order will be unreserved without notice and the item(s) available for others to buy. If the payments are caught up before the item sells, the order will once again be reserved in your name.
Orders that become unreserved and the items claimed by others will be treated as a cancelled order and the non refundable deposit will be lost.
We always welcome contact to help out if you are having troubles making the payments so other options can be organised.
POSTAGE
Last Updated January 01, 2022
POSTAGE / SHIPPING INFORMATION
We ship / post orders on business days only (Monday - Friday)
Orders under £50 will have postage charges ranging from £3.50 - £5.50 depending on the item(s) chosen. You will be able to view the postage cost directly in your cart as you place your order.
Orders over £50 will not pay for shipping.
For smaller items (Collectibles / T-Shirts etc) we will use a Royal Mail tracked service. Normally this is a 48-hour service.
For larger items we use DPD couriers on a next day service. Orders for stock items placed before 8pm will ship the following day. example Order before 8pm on Monday, shipping will happen Tuesday, after 8pm Monday, shipping will be Wednesday)
We do not provide or offer a same day delivery option or a weekend delivery option.
DPD will provide a 1 hour delivery window on the day of delivery via e-mail and/or mobile if you provided us with your number. Please use the courier contact messages to reorganise a delivery if required or to change the time, date, address etc directly.
Once an item has shipped, please notify us within 14 days if you have not received the package so that we can chase it up for you.
ORDER CANCELLATION
Last Updated January 01, 2022
The distance selling law allows an order to be cancelled at 2 different stages of the order process.
1. within the first 7 calendar days of placing the order (cooling off period). A full refund of all funds paid to the order will be returned within 14 days of cancelling within this cooldown period.
2. You can also cancel an order and send the item back to us (See returns section) within 14 days of receiving it for any reason. You will be responsible for the return shipping and the non-refundable deposit (Restock Charge) and original shipping costs paid to ship the item to you will be lost. All other funds paid to the order will be refunded within 14 days of us receiving the item back and checking it.
Between day 8 and you receiving the item it is not possible to cancel your order.
We understand that collectors spend a great deal of time planning their collections and of course, thoughts and ideas change over time. Because of this, those customers that had a change of plan and wish to order something different, we will offer the ability to cancel an item order between day 8 and shipping the item to you by way of store credit only. The non-refundable deposit will be lost.
If you know that you will be returning an item once you receive it, let us know in advance, we will mark it as unwanted. Once we receive the item and are at the stage of shipping it to you, we will then cancel the order for you automatically and proceed with any refunds due meaning that you can avoid the whole process of having to ship it back and you will also not lose the original shipping costs from your refund.
Cancellation for any reason after day 7 will mean the loss of the non-refundable deposit (Restock Charge) (See non-refundable deposit section)
PRE-ORDERS
Last Updated January 01, 2022
PRE-ORDERS and DATES
We consider an item a Pre-Order if it is not physically in stock for any reason.
Dates for pre-orders are provided by the official distributors, we have no control over dates and accept no liability when dates change.
The date shown on each item directly is the latest date that we have. We will continually update these dates as we are notified of changes. Dates displayed are not a guarantee and should only ever be treated as a guide.
Images shown on this store are provided by the manufacturers and are typically prototype versions of the product. The product could see changes during the manufacturing process. We are not responsible for changes that might be made to an item.
In the unlikely event that the distributors / manufacturers cannot supply us an item for any reason, we will notify the buyer(s) immediately and process a full refund with 3 days. Store credit can also be offered if you prefer.
NRD - RESTOCK CHARGE
Last Updated January 01, 2022
All orders are liable for a Non Refundable Deposit (NRD) also called the restock charge.
All orders cancelled after the cooldown period will lose their NRD if a cancellation request is made for any reason.
Orders up to £800 : 10%
Orders over £800 : 20%
REFUNDS
Refunds will be processed within 14 days of acceptance. We generally complete them much faster but ask that you allow 14 days in case our workload is causing us to go grey!
Refunds can only be returned to the original card that made the payment. This is banking system requirement. We cannot refund to any other alternative card.
Expired cards will not prevent a refund. If you have closed your bank account, your refund will normally follow you to your new bank and/or account and the refund will go there instead, it will take longer to process.
Refunds generally take up to 72 hours to show at the payment source (Your bank / card) banks officially state that the whole process can take up to 10days.
Once we have processed a refund, we have no further control over it with regards to how long it takes or where in the wheels of the banking system process your refund has reached.
You will receive a receipt for the refund from Stripe (Our payment processors) directly.
Any funds owed to us such as non-refundable deposit or shipping costs will be taken from the refund.
ITEM RETURNS
Last Updated January 01, 2022
RETURNS and RETURN COSTS
(See the Order cancellation section for details on cancelling an order)
Please notify us before returning an item.
If you change your mind about a purchase once it has shipped and reject delivery so that it is returned to us, the standard shipping cost will be deducted from the refund as well as the non-refundable deposit if the order is older than 7 days.
We will not accept item returns where the factory seals have been broken and/or the box shows visible signs of being opened and/or does not contain all of the original packaging and pieces. Items must return to us in a sellable condition.
You will be liable for the return cost. We would recommend that you ensure the return shipping used is trackable and includes insurance. We are not liable for any damage caused during the return process or for items that do not arrive with us.
We can use our own couriers (DPD) to collect the item for you if you prefer (See shipping costs as a charge section),
Once we receive the item and have inspected it, we will process the refund minus the non-refundable deposit and the original shipping costs + collection costs if you requested that we organise that for you.
Refunds will process within 14 days of inspecting the item and accepting the return.
When shipping is listed as a charge
Standard Shipping: £10.90 + VAT
Over-sized Shipping: £10.90 + £35 handling + VAT
(Package is considered oversized when any edge >= 90cm)
Collection Charges: The Courier charges a £10.90 + VAT charge for a collection away from contracted base (Our Office) plus the delivery charge listed above.
Failed Deliveries.
Please ensure that you maintain your address to avoid delivery issues. If a parcel cannot be delivered and the item is shipped to the correct address listed on the account and ultimately returns back to us. We can resend the item but we will charge for the resend at £10.90 + VAT (free shipping only applies to the initial shipping attempt)
DAMAGED / DEFECTIVE ITEMS
Last Updated January 01, 2022
You must notify us within 72 hours if you have received a damaged /defective item.
We consider such things as lights not working, parts missing as defective. A damaged item would be something received with a piece broken/snapped off of it.
Due to the hand painted nature of most items, we cannot assist with paint issues/dislikes.
While every effort is made to package the item carefully to get it to you in one piece, breakages can happen from time to time. It's not necessarily the case it was damaged during its journey from us to you. Your item has likely travelled the world and could have broken at any stage.
Replacements for complete items or parts are handled by the distributor/manufacturer directly. Due to the limited nature of these items and geographical / time zone differences it can sometimes take time to organise the correction. Please be assured that the problem will be resolved and that we will keep you updated as we receive information. We will only provide a swap from stock should one not be possible from the manufacturer.
If the correction requires that your statue/figure be returned so that a swap can be sent, a label will be provided for you, you will not pay for the return. A complete swap will most likely mean your edition number will be changed.
What is not considered damage?
Brown shipper box or packaging boxes are not liable as a damage claim as the purpose of the packaging is wholly to protect the item inside. They travel the world so do see some action at times. If a brown box has damage, we will patch it up to prevent further damage. Swaps cannot be provided as most brown boxes are numbered to match the contents.
Minor creasing on picture box & corners, slight wear & tear or corner dents cannot be corrected. We will never ship a badly damaged picture box but no box is ever 'perfect'.
When contacting about damage / defective items please attach the following images.
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A photo that clearly shows the issue.
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A photo of the larger area where the problem is located (not zoomed in, so we can easily identify the area of concern).
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Photos of the packaging that your collectible arrived in (this includes the brown shipping box, graphics art box, and inner packaging such as styrofoam, etc).
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A picture of the edition number from the underside of the base (required if the item has an edition size).
Be sure the photos that you submit make the issue that you are reporting obvious to anyone viewing the photo.